Welcome to AiPlay, Malaysia’s trusted online casino platform. By accessing or using our website, mobile app, or any of our gaming services—including slots, live casino, sports betting, lottery, card games, and fishing—you agree to be bound by the following Terms and Conditions (“T&Cs”). Please read this document carefully before proceeding.
By registering an account or using AiPlay services, you confirm that you:
Are at least 18 years old or of legal gambling age in your jurisdiction.
Agree to comply with all rules, policies, and conditions outlined here.
Are not located in a jurisdiction that prohibits online gambling.
To use AiPlay, you must create an account and provide accurate personal information. You may be required to:
Verify your identity and age.
Provide valid contact and banking information.
Maintain only one active account per person.
Any misuse or provision of false information may result in suspension or termination of your account.
AiPlay promotes responsible gambling and encourages all users to play within their limits. We reserve the right to:
Set deposit or wager limits.
Temporarily suspend or permanently close accounts suspected of problematic gaming behavior.
All bonuses, free credits, and promotions—including welcome bonuses, free slot spins, and free credit for slot games in Malaysia—are subject to:
Specific terms (e.g., wagering requirements)
Time limits and game eligibility
Fair use policies
AiPlay reserves the right to amend or withdraw promotions at any time.
All financial transactions on AiPlay must:
Originate from accounts owned by the player.
Comply with our KYC (Know Your Customer) and anti-fraud procedures.
Follow minimum and maximum limits as displayed in the cashier.
Note: Withdrawal processing times may vary depending on the method used.
Players must follow the official rules of each game, including but not limited to:
Slot games
Live roulette and blackjack
Fishing games
4D lottery and number games
Any form of cheating, collusion, or abuse of game mechanics is strictly prohibited.
AiPlay uses industry-standard SSL encryption and data protection protocols. We do not sell or share your personal information with third parties, except where required by law.
You are responsible for keeping your login credentials secure. Report any unauthorized access to our support team immediately.
AiPlay reserves the right to suspend or close accounts in cases of:
Fraudulent activity
Bonus abuse
Violation of local gambling laws
Multiple accounts per individual
AiPlay is not liable for:
Technical issues or downtime
Loss of winnings due to system failures
User decisions or gambling losses
All games are offered “as is” without warranty or guarantee.
We may update these Terms and Conditions from time to time. It is your responsibility to review them periodically. Continued use of AiPlay after updates means you accept the changes.
These Terms are governed by the laws of Malaysia, where AiPlay primarily operates. Any disputes shall be resolved in the jurisdiction where the service is provided.
For questions or concerns regarding these Terms & Conditions, please contact our 24/7 customer support via:
Live Chat
Yes. You must be at least 18 years old or of legal gambling age in your country to register and play on AiPlay.
No. AiPlay strictly allows only one account per person. Multiple accounts may result in termination and forfeiture of winnings.
Violating our terms may result in account suspension, removal of bonuses, or permanent bans depending on the severity of the breach.
Yes. All AiPlay games are fair, random, and powered by licensed providers. We use certified RNGs and encryption to ensure transparency and trust.
Deposits and withdrawals follow our secure financial policies. You must use accounts in your own name, and verify identity if requested.
All bonuses and promotions on AiPlay are subject to specific wagering and time-based conditions, which are detailed on the promotion page.
Yes. AiPlay may update the T&Cs at any time. We recommend reviewing the terms regularly. Continued use after updates implies acceptance.
You're responsible for keeping your credentials safe. If compromised, contact AiPlay support immediately for help securing your account.
If anything is unclear or you need help, our 24/7 support team is ready via live chat, WhatsApp, or email to explain or assist you further.
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